102 lines
4.7 KiB
JSON
102 lines
4.7 KiB
JSON
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{
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"title": "Customer Support",
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"subtitle": "We are committed to providing you with the highest quality customer service",
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"sections": {
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"faq": {
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"title": "Frequently Asked Questions",
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"subtitle": "Find answers to common questions",
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"items": [
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{
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"id": "pricing",
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"question": "How can I get product pricing?",
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"answer": "You can get product pricing through the following methods: 1. Fill out our online consultation form; 2. Call our sales hotline; 3. Send an email to sales@haoaws.com. Our sales team will contact you within 24 hours."
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},
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{
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"id": "implementation",
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"question": "How long does product implementation take?",
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"answer": "Implementation time depends on the complexity and scale of the project. Generally, small projects take 2-4 weeks, medium projects take 1-3 months, and large projects may take 3-6 months. We will provide detailed time planning before the project starts."
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},
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{
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"id": "support",
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"question": "What technical support services do you provide?",
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"answer": "We provide comprehensive technical support services, including: 7x24 online support, phone support, remote assistance, on-site service, training services, etc. Different service levels have different response time guarantees."
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},
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{
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"id": "training",
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"question": "Do you provide user training?",
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"answer": "Yes, we provide comprehensive user training services, including: online training, on-site training, and customized training courses. Training content covers product usage, best practices, troubleshooting, and more."
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},
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{
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"id": "customization",
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"question": "Do your products support customization?",
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"answer": "Our products are highly configurable and also support custom development. Our technical team can customize features and adjust interfaces according to your specific needs."
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}
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]
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},
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"contact": {
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"title": "Contact Us",
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"subtitle": "Multiple ways to reach our support team",
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"methods": [
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{
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"type": "phone",
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"title": "Phone Support",
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"value": "+86 400-123-4567",
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"description": "Weekdays 9:00-18:00",
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"icon": "📞"
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},
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{
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"type": "email",
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"title": "Email Support",
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"value": "support@haoaws.com",
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"description": "Reply within 24 hours",
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"icon": "📧"
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},
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{
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"type": "chat",
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"title": "Live Chat",
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"value": "Start conversation now",
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"description": "Weekdays 9:00-18:00",
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"icon": "💬"
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},
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{
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"type": "ticket",
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"title": "Ticket System",
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"value": "Submit technical ticket",
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"description": "Track issue resolution progress",
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"icon": "🎫"
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}
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]
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},
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"resources": {
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"title": "Help Resources",
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"subtitle": "Rich documentation and resources to help you better use our products",
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"items": [
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{
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"type": "documentation",
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"title": "Product Documentation",
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"description": "Detailed product usage instructions and API documentation",
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"icon": "📚"
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},
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{
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"type": "tutorials",
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"title": "Video Tutorials",
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"description": "Step-by-step video tutorials and operation guides",
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"icon": "🎥"
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},
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{
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"type": "community",
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"title": "User Community",
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"description": "Exchange experiences and best practices with other users",
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"icon": "👥"
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},
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{
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"type": "downloads",
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"title": "Download Center",
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"description": "Software downloads, update packages and related tools",
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"icon": "⬇️"
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}
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]
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}
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}
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}
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